Who owns the website? +
You're subscribing, not buying. The website stays with Kept while you subscribe, and if you cancel it comes down. You can buy it outright at any time for 12x your current monthly fee, and then it's yours to keep and export wherever you like. Your domain and your content are always yours.
Is my website built from a template? +
No. Every Kept site is designed and built from scratch around your business: your trade, your area, your customers. Nothing is poured into a template with your logo swapped in, which is why no two Kept sites look the same.
What do I pay to get started? +
Your first month’s subscription, and that’s it. There is no deposit, no design fee and no build fee. Prefer annual? Pay for the year and get 2 months free.
What happens if I cancel? +
Give us 30 days notice, pay nothing further, and we take the site down. No minimum term, no exit fee, no hard feelings. If you'd rather keep the site, buy it out first and take it with you.
What counts as a small edit? +
Anything quick: changing text or prices, swapping photos, adding a testimonial, updating opening hours, tweaking a section. If a request is really a new page or a redesign, we'll say so up front and either quote it or suggest the plan that includes it.
What does unlimited edits actually mean? +
Send as many small edits as you like, one batch at a time, and we turn each batch around within your plan's turnaround time. It's genuinely unlimited for the day-to-day running of your site. It isn't a way to commission a new website every month, and we'll be straight with you if a request crosses that line.
Is it really live in 7 days? +
Yes, counted from when we have your content. The 15-minute kickoff call covers most of it, and we chase the rest so you don't have to. If you're slow getting things to us, the week starts when the content lands.
Do I need to write anything? +
No. We write every page from what you tell us on the call, in plain English that sounds like you. You review it and tell us what to change.
What about my domain and email? +
Both included. We register a domain for you or connect the one you already own, and set up business email to match. Your domain is registered in your name either way.
Can I change plans later? +
Yes, upgrade or downgrade from your next billing month. Most people start on Classic and move up when the calls start coming.